GDPR Complaints Procedure
Holistic Healing
At Holistic Healing, I take your privacy seriously and am committed to handling your personal information fairly, lawfully and transparently.
If you have any concerns about how I collect, use, store or protect your personal information, I encourage you to contact me in the first instance so that I have the opportunity to investigate and resolve your concerns promptly.
This procedure relates only to complaints concerning your personal data under UK data protection law.
Contact Details
Business Name
Holistic Healing
Data Controller
Nikki Carr MAR, CNHC Registered
Website
www.holistichealing.rocks
Email
nikki@holistichealing.rocks
Privacy Policy
www.holistichealing.rocks/privacy-policy
Your Rights
Under UK data protection law, you have the right to:
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Be informed about how your personal information is collected and used.
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Request access to the personal information I hold about you.
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Request that inaccurate or incomplete information is corrected.
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Request that your personal information is erased, where this is legally possible.
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Request that processing of your information is restricted in certain circumstances.
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Receive a copy of your personal information in a structured, commonly used electronic format where applicable.
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Object to certain types of processing, including direct marketing.
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Withdraw your consent at any time where processing is based on your consent.
If you believe that I have not respected one or more of these rights, you may raise a complaint using the procedure below.
How to Raise a Concern
Please contact me in writing by email using the contact details above.
To help me investigate your concern as quickly as possible, please include:
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Your full name.
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Your preferred contact details.
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A clear description of your concern.
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The date (or approximate dates) the issue occurred.
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Any relevant correspondence or supporting documents.
How Your Complaint Will Be Handled
I am committed to handling all complaints fairly, promptly and confidentially.
1. Acknowledgement
I will acknowledge receipt of your complaint within 30 calendar days, confirming that it has been received and is being investigated.
2. Investigation
If I require any further information to fully investigate your complaint, I will contact you as soon as possible.
Your complaint will be investigated carefully and impartially, and I will keep you informed if there are any unexpected delays.
3. Outcome
Once I have all the information needed, I aim to provide you with a written response within one calendar month.
If your complaint is particularly complex, this period may be extended by up to a further two months. If this is necessary, I will explain why and keep you updated throughout the process.
4. Resolution
Where appropriate, I will explain:
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what happened;
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whether I believe your complaint is upheld;
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any action that has already been taken;
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any further action I intend to take to resolve the matter.
5. Closing the Complaint
If you are satisfied with the outcome, your complaint will be closed.
A record of the complaint will be retained securely in accordance with my legal and professional obligations.
If You Remain Dissatisfied
If, after I have investigated your complaint, you remain dissatisfied with my response, you have the right to complain to the Information Commissioner's Office (ICO), the UK's independent authority for data protection.
Information Commissioner's Office
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
Address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
The ICO's service is free of charge.
Document Version: 1.0
Effective Date: 30 June 2026
Review Date: June 2027