Agreement Between

Nikki Carr, Holistichealing.rocks (Service Provider); and 

The Company or Private Client

 

Practice Guidelines

Code of Practice and Ethics
Nikki Carr MAR is a Reflexology Practitioner and full member of the Association of Reflexologists (AoR).  All Members of the AoR, by joining the Association, undertake to abide by the Code of Professional Practice and Ethics. 

Confidentiality & Privacy

Confidentiality is an essential part of the therapies undertaken. It underpins the client's sense of safety and trust.  Holistichealing.rocks holds all records securely and will ensure confidentiality in the treatment of any information held about its clients, All information recorded and held is solely for the purpose of maintaining effective treatment records.  Please refer to the Privacy Policyon the website for more detail.

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All information will be kept confidential unless the client and therapist agree to discuss something with a third party. Where appropriate a consent form will be used. The only reasons for breaking confidentiality would be if the therapist considered that your life was at risk, if another person's life was at risk or if the therapist was liable to civil or criminal court proceedings if the information was not disclosed. If at all possible this would be discussed beforehand.

Anti-discrimination policy

 

Holistichealing.rocks is strongly committed to anti-discrimination. It values difference and diversity and does not discriminate on the grounds of age, gender and gender identity, sexual preference or orientation, marital/partnership status, religion, race, colour, national origin, disability, heritage or political belief.

Cancellation Policy

 

Treatments/Wellbeing Days/Events
If for any reason the private treatment or Wellbeing event needs to be cancelled or rescheduled, please let us know as soon as possible. The required notice for cancellation is:

 

• Private Client - 24 hours prior to treatment

• Company Wellbeing event - 30 days prior to the date of the event. 

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Where less notice of cancellation is given the Client or Company will be charged the full fee agreed in the quotation. With adequate advanced notice, where possible, the Client or Company may be offered an alternative date.

The Service Provider will give as much advance notice as possible should the private treatment or Wellbeing event need to be cancelled.  A suitable, alternative date will be agreed and scheduled.

 

Payment Terms

 

Treatments/Wellbeing Days:

• Private Client – payment on day of treatment, unless a voucher or special offer is purchased with its own specific payment terms.

• Company Wellbeing event - an invoice will be issued against the Company’s Purchase Order and the Service Provider requires that payment terms are 30 days from receipt of the invoice or treatment date, whichever is latest.

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For orders:

• All orders must be paid in full at the time of purchase.

• Prices are listed in GBP and include tax as applicable.

• We accept payment via all major credit cards and PayPal.

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Delivery

 

Of Tangible Products

• Products are shipped within 2-3 business days.

• Shipping costs are calculated at checkout.

• We are not responsible for delays due to third-party carriers.

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Of Digital Services

• Digital products are delivered via email or download link immediately or within 24 hours of purchase.

• Ensure your email is correct when placing an order.

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Refunds & Returns

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For Tangible Products

• Returns accepted within 14 days of delivery.

• Items must be unused, unopened and in original condition.

• Buyer is responsible for return postage unless the item is faulty.

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For Digital Services

• Due to the nature of digital goods, all sales are final.

• Refunds are only given if the file is defective or not as described.

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Intellectual Property

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• All content and digital products are the intellectual property of HolisticHealing.rocks.

• You may not resell, reproduce, or distribute our digital products without permission.

• Tangible items may not be replicated for commercial purposes without consent.

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Limitation of Liability

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We are not liable for any indirect or consequential loss arising from the use of our products. Our liability is limited to the purchase price of the product.

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Loyalty Card

The Holistichealing Loyalty Card cannot be used in conjunction with any other offers or pre-purchased vouchers. Discounted treatments will not be entitled to a loyalty stamp. Stamps cannot be backdated or added at a later date.

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Changes to These Terms

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We may update these Terms at any time. Continued use of our services constitutes acceptance of the updated terms.